Returns & Exchanges

At Mountaineer Brand, we stand by the quality of our grooming products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on most items.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Securely pack the items in their original packaging to ensure they are protected during transit back to our facility.

3

Ship the Product

Affix the provided shipping label or use a trackable carrier of your choice to send the package to our returns department.

4

Receive Refund or Exchange

Once we receive and inspect your returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing